Frequently Asked Questions
Everything you need to know about your ALDO shopping experience, from shipping to returns.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your package by visiting the 'Order Status' section on our website and entering your order number and email address.
What is your return policy for online purchases?
We offer a 30-day return policy for unworn merchandise in its original packaging. Returns can be made via mail or at any ALDO store location. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I determine the right shoe size for me?
To find your perfect fit, please refer to our comprehensive Size Guide available on every product page. We provide measurements in US, EU, and UK sizing, along with tips on how to measure your foot at home.
Do you offer international shipping?
Yes, ALDO ships to various international destinations. Shipping costs and delivery timelines vary by country and will be calculated at checkout based on your specific location.
What should I do if my item arrives damaged?
We pride ourselves on quality, but if you receive a defective or damaged item, please contact our Customer Experience team immediately with your order number and a photo of the damage to arrange a free replacement.